Communicating Effectively in Important Conversations
Recognize and evaluate how well you practice the fundamental aspects of honest heart-to-heart communications. Clarify the most effective ways to give and receive feedback at work. Identify practical steps you can take to improve as a communicator.
Dealing with Difficult Emotions at Work: Yours and Others
Develop a deeper awareness of your own and others’ emotions, where they come from and how they impact work and relationships in both positive and negative ways. Learn how to better monitor and manage your own emotions on a daily basis and how to assist others in doing the same. Explore ways to positively influence the emotions and motivations of others.