Heart-to-heart conversations at work — happening enough or not? Why?

Posted on 06. Jan, 2010 by in Blog, Uncategorized

Do you need to have a heart to heart conversation with someone at work? Too often the in organizations there are the “unmentionables” – significant issues which are not discussed out of fear. Some people are respectful and polite to one another when meeting face to face but get “down and dirty” in the informal conversations which happen after the meeting.

Mike (not his real name), a supervisor who attended one of our workshops, had often told his staff that he wanted them to feel comfortable approaching him on any issue. However, he remarked that few people ever came to him. His initial response to this was – “Why isn’t my staff better at communicating? What’s wrong with them?” He eventually came to realize that as a leader in his department, he usually communicated with his staff in a negative manner. Mike recognized that he was the one who needed to become a better communicator – especially by suspending judgment long enough to genuinely hear what people were saying.

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